--- title: Mentis Assist Enhances Lone Worker Safety with Duress description: Mentis Assist improves lone worker safety with Duress, providing real-time tracking and emergency alerts across multiple locations. image: https://blog.duress.com/hubfs/Imported_Blog_Media/Mentis.png --- [ Enquire now ](https://duress.com/pages/book-a-demo) [ Get a quote ](https://duress.com/pages/get-a-quote) [![duress-logo-standard-black](https://blog.duress.com/hubfs/Duress/Images/Placeholder/duress-logo-standard-black.svg "duress-logo-standard-black")](https://duress.com) Close menu [ Enquire now ](https://duress.com/pages/book-a-demo) [ Get a quote ](https://duress.com/pages/get-a-quote) - [Lone workers](https://blog.duress.com/customer-success-story/tag/lone-workers) - [Duress App](https://blog.duress.com/customer-success-story/tag/duress-app) - [Customer success story](https://blog.duress.com/customer-success-story/tag/customer-success-story) # Mentis Assist Enhances Lone Worker Safety with Duress January 15, 2025 ### **Key Takeaways** - **Challenge:** Mentis Assist faced challenges in tracking lone workers and lacked a reliable duress alarm system when staff were unable to raise alerts manually. - **Solution:** The Duress App and Duress Phoenix provided a simple and effective way to track staff movements, raise emergency alarms, and notify senior management in real-time. - **Outcome:** Since implementing Duress, staff feel more secure, and senior management has gained greater oversight into staff safety, especially as they work from multiple locations. ### **The Challenge** As an organisation providing community-based support, **Mentis Assist** had implemented a phone call process to ensure staff safety, but it became apparent that this system had limitations. If a staff member was unable to make a call during an emergency, there was no other way for them to raise an alarm. Additionally, the **manual sign-in and out board** became obsolete as more staff began working from various locations and homes. Office Manager, **Jane**, recognised that as the organisation continued to expand, they needed a more reliable, streamlined safety system—one that would allow them to monitor staff in real-time and ensure they could raise emergency alarms, even if they couldn’t make a call. ### **The Process** After evaluating different solutions, **Mentis Assist** decided to implement both the **Duress App** and **Duress Phoenix** to address these challenges. The choice was driven by the **ease of use** of the system, as well as the ability for multiple senior staff members to be notified of emergency alarms and **monitor staff activity in real time**. The team was particularly interested in the app’s **check in and out feature**, which allowed them to track staff appointments and ensure everyone was safely accounted for. Although it was still early days, Jane noted that this feature would become a crucial part of their safety protocols as they continued to grow and work across different locations. The **onboarding process** went smoothly, with Duress providing thorough training, which Jane rated as exceptional for its simplicity and effectiveness. Staff quickly adapted to using both the Duress App and the Duress Phoenix devices, finding them intuitive and straightforward. ### **The Outcome** Since implementing the Duress App and Duress Phoenix devices, the team at Mentis Assist has experienced a greater sense of security. Staff now have peace of mind knowing that **Mentis Assist takes their safety and well-being seriously**, and senior management has the ability to **monitor emergency alarms and check on staff safety in real-time**. Jane noted that while it’s still early days, the ability to **notify multiple senior staff** during an emergency alarm has been invaluable. The team feels more confident knowing that they are supported, regardless of where they are working from. However, Jane mentioned that there were a few areas they were continuing to monitor, such as the **battery life** of the Phoenix devices and **false triggers** caused by movement when staff are inactive. Despite these minor issues, overall satisfaction with the system has been high. ### **Quotes and Stats** - **"The Team have a greater sense of safety, especially knowing that Mentis Assist takes their safety and wellbeing extremely seriously."** – Jane, Office Manager, Mentis Assist - **Satisfaction with Duress:** 80% - **Satisfaction with Duress training:** 100% - **Overall sense of team safety improvement:** 85% - **Likely to recommend Duress:** 8/10 ### **Key Stats Highlight:** - **Increased staff oversight** with real-time monitoring and alarms. - **Greater confidence** in team safety since implementing Duress Phoenix and Duress App. - **8/10 likelihood** to recommend Duress to other organisations.   **Want to see how Duress can work for your team?** Book a time to chat with us today and discover how we can enhance your team’s safety and confidence. --- Updated on January 15, 2025 - [Lone workers](https://blog.duress.com/customer-success-story/tag/lone-workers) - [Duress App](https://blog.duress.com/customer-success-story/tag/duress-app) - [Customer success story](https://blog.duress.com/customer-success-story/tag/customer-success-story) - - ### Explore Categories - [Lone workers](https://blog.duress.com/customer-success-story/tag/lone-workers) - [Duress App](https://blog.duress.com/customer-success-story/tag/duress-app) - [Customer success story](https://blog.duress.com/customer-success-story/tag/customer-success-story) ## Latest Articles ![Spotlight Retail Group Improves Staff Safety with Duress Falcon](https://blog.duress.com/hubfs/Imported_Blog_Media/Spotlight_Retail_Group.png) ### [Spotlight Retail Group Improves Staff Safety with Duress Falcon](https://blog.duress.com/customer-success-story/spotlight-retail-group-how-duress-falcon-transformed-retail-security-and-safety) [Guest User ](https://blog.duress.com/customer-success-story/author/guest-user) [ Guest User ](https://blog.duress.com/customer-success-story/author/guest-user) February 12, 2025 · 3 mins read ![Mentis Assist Enhances Lone Worker Safety with Duress](https://blog.duress.com/hubfs/Imported_Blog_Media/Mentis.png) [Lone workers](https://blog.duress.com/customer-success-story/tag/lone-workers) [Duress App](https://blog.duress.com/customer-success-story/tag/duress-app) [Customer success story](https://blog.duress.com/customer-success-story/tag/customer-success-story) ### [Mentis Assist Enhances Lone Worker Safety with Duress](https://blog.duress.com/customer-success-story/mentis-assist-how-duress-enhanced-safety-and-monitoring-for-a-mobile-workforce) [Guest User ](https://blog.duress.com/customer-success-story/author/guest-user) [ Guest User ](https://blog.duress.com/customer-success-story/author/guest-user) January 15, 2025 · 3 mins read ![YSAS—How Duress Falcon Strengthened Safety for Youth Workers and Vulnerable Communities](https://blog.duress.com/hubfs/Imported_Blog_Media/YSAS.png) [Not-for-profit](https://blog.duress.com/customer-success-story/tag/not-for-profit) [Customer success story](https://blog.duress.com/customer-success-story/tag/customer-success-story) ### [YSAS—How Duress Falcon Strengthened Safety for Youth Workers and Vulnerable Communities](https://blog.duress.com/customer-success-story/ysas-how-duress-falcon-strengthened-safety-for-youth-workers-and-vulnerable-communities) [Travis Heaven ](https://blog.duress.com/customer-success-story/author/travis-heaven) [ Travis Heaven ](https://blog.duress.com/customer-success-story/author/travis-heaven) January 6, 2025 · 3 mins read Talk to sales ## Ready to take your safety to the next level? Book a demo with one of our product specialists today. [ Book a demo ](https://duress.com/pages/book-a-demo) [ Get a quote ](https://duress.com/pages/get-a-quote) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Guest User", "url" : "https://blog.duress.com/customer-success-story/author/guest-user" }, "dateModified" : "2025-03-20T23:58:11.144Z", "datePublished" : "2025-01-15T13:00:00.000Z", "headline" : "Mentis Assist Enhances Lone Worker Safety with Duress", "image" : [ "https://blog.duress.com/hubfs/Imported_Blog_Media/Mentis.png" ], "mainEntityOfPage" : { "@id" : "https://blog.duress.com/customer-success-story/mentis-assist-how-duress-enhanced-safety-and-monitoring-for-a-mobile-workforce", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.duress.com/hubfs/DURESS-LOGO-BLACK-1.png" }, "name" : "Duress" } } ```